We are not liable for delays caused by accidents, airlines, weather, traffic, or other conditions beyond our control. We will make an effort to notify you of these conditions prior to your trip.
For your convenience, a 20% service charge will be added to your bill. Said charge goes to the chauffeur. All extra tips to your Knoxville Executive Transportation Service driver are completely voluntary. Rates are subject to change.
A fee is charged for any transfers between the hours of 11:45 PM to 06:00 AM.
A holiday surcharge will be added for national holidays.
All fees and charges will be billed after the date the service(s) were rendered.
Wait & Travel Time
Travel time for in town Knoxville area locations is computed from the time the vehicle arrives at the pickup point to the time it returns to the final drop off point (door to door). Additional rates may apply for all other areas outside of Knoxville.
Airport transfers are subject to the following wait time:
Stops to and from airports are charged per stop up to fifteen (15) minutes. Multiple stops or a stop of more than fifteen (15) minutes will revert to a charter.
International arrivals are billed 1.5 hours of the highest zone rate of travel.
Private airport arrivals are initially billed at a 1.5 hourly rate. Chauffeur will arrive at estimated time of arrival.
Chauffeur Meet & Greet: There is no charge for our chauffeurs to meet passengers at the entrance of the baggage claim at their respective airline. This pertains to all transfers for our sedans and vans. Please contact us if you prefer curb side pickup options.
Greet Staff is available inside airport pickups or for large/event group(s).
All no shows and late cancellations will be billed the amount of the original reservation. Cancellation must be made within the following guidelines to avoid cancellation charges:
A minimum of four (4) hour notice prior to the scheduled pick up time for airport transfers.
A minimum of forty-eight (48) hour notice prior to the scheduled pick up time for charters.
Reservations for Proms, Special Events and Conventions must be secured by a non-refundable deposit of 30%, seventy-two (72) hours prior to the event.
All vehicles are non smoking.
Complimentary chilled bottled waters and/or sodas are provided in our vehicles.
Please call us for other beverage requests and/or refreshment needs.
Any and all damages or excessive clean up will be billed to the renting party.
Address: 7925 Hayden Dr. Knoxville, TN 37919
Sunday - Saturday - 6AM - 11PM
Will pick up between 11PM - 6AM as well, but the cost will be higher.
• We are not liable for delays caused by accidents, airlines, breakdowns, weather, traffic, or conditions beyond our control. We will make an effort to notify you of these conditions.
• Any and all damages or excessive clean up will be billed to the renting party-- minimum of $500.00.